Privacy Policy
Your privacy matters
At The Frosted Wish, we respect your privacy as much as we respect our recipes. This policy explains how we collect, use, and protect your personal information in line with UK GDPR and the Data Protection Act 2018. It applies to all visitors and customers of our website.
What we collect
When you place an order or interact with our website, we may collect the following information:
Personal details: Name, address, email, and phone number.
Payment information: Securely processed by our providers; we do not store card
details.Order history: To provide a better experience for future orders.
Marketing preferences: Only if you choose to receive updates or offers.
How We Use Your Information
We use your information solely for the following purposes:
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To process and deliver your orders.
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To contact you regarding your order.
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To send marketing updates or special offers if you have opted in.
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To improve our website and your ordering experience.
Who We Share Your Information With
We take your privacy seriously and never sell your data. Limited sharing may occur with:
Delivery partners: To facilitate the delivery of your order.
Payment providers: To securely process transactions.
Trusted service providers:Such as website hosting or technical support.
Security and Data Retention
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Our website uses SSL encryption to protect your data.
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Only authorised staff have access to your personal information.
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We retain your data only as long as necessary for legal, accounting, or service purposes.
Your rights
You have the right to:
Access your data: Request a copy of the information we hold about you.
Update or correct your data: Ensure your details are accurate.
Delete your data: Ask us to remove your information when no longer required.
Opt out of marketing: Withdraw consent to receive promotional communications at any time.
Complain to the ICO: If you believe we have mishandled your data.
Your Responsibilities
You agree to provide accurate account and purchase information and to update it promptly if there are changes.
Contact information
Questions regarding these Terms should be sent to:
Email : info@thefrostedwish.co.uk
Address : The Frosted Wish
Unit 44, BizSpace
284 Water Road
Wembley
HA0 1HX