Terms & Conditions
This website is operated by The Frosted Wish. Throughout the site, the terms “we”, “us” and “our” refer to The Frosted Wish. The Frosted Wish provides this website, including all information, tools and services available from this site to you, the user, conditional upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our website and/or purchasing something from us, you engage in our Service and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”). These Terms apply to all users of the site, including but not limited to browsers, customers, merchants, and content contributors.
Please read these Terms of Service carefully before accessing or using our website. If you do not agree with all the terms and conditions set out here, then you may not access the website or use our services.
Any new features or tools added to the store will also be subject to these Terms. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update or amend these Terms at any time, and it is your responsibility to check this page periodically for changes. Your continued use of the website constitutes acceptance of any modifications.
Online store terms
By agreeing to these Terms, you confirm that you are at least 18 years old and legally capable of entering a contract. If you are ordering on behalf of someone under 18, you confirm that you have the legal right and permission to do so. You may not use our products for any unlawful or unauthorised purpose, nor may you, in the use of the Service, violate any laws (including but not limited to copyright laws). A breach of these Terms will result in immediate termination of your access.
General conditions
We reserve the right to refuse service to anyone, at any time, for any reason.
You understand that your personal content (excluding credit card details) may be transferred unencrypted and involve transmissions across various networks. Payment information is always encrypted during transfer.
You agree not to duplicate, copy, sell or exploit any portion of the Service without express written permission from us.
Accuracy of information
We are not responsible if information on this site is inaccurate, incomplete or outdated. The material is provided for general use and should not be the sole basis for decisions. Any reliance is at your own risk.
We reserve the right to modify site content at any time, but have no obligation to update information.
Modifications to the service and prices
All product prices are subject to change without notice.
We may modify, suspend or discontinue the Service (or any part of it) at any time without liability to you or any third party.
Products or services
Certain products or services may be available exclusively online through our website. These may have limited quantities and are subject to our Returns & Refunds Policy.
We make every effort to display colours and images of our products accurately, but we cannot guarantee that your device’s display will be precise.
We reserve the right to limit sales of products or services to certain regions or individuals, at our discretion. All product descriptions and prices may change at any time without notice.
Accuracy of billing and account information
We reserve the right to refuse or cancel any order you place. Restrictions may apply, including orders placed under the same customer account, the same credit card, or the same billing/shipping address.
You agree to provide complete and accurate account and purchase information, and to promptly update this when necessary
Optional tools
We may provide access to third-party tools that we do not monitor or control. These are used entirely at your own risk, and you should ensure you are familiar with their terms of use.
Third-party links
Links on this site may lead to third-party websites not affiliated with us. We are not responsible for their content, accuracy or services. Any dealings with third parties are solely between you and them.
User comments & feedback
If you send us suggestions, reviews, proposals, or feedback, you agree that we may use, copy, publish or distribute them without restriction.
You agree that your comments will not violate any rights of others, contain unlawful or offensive material, or include harmful code. You are responsible for any content you submit.
Personal information
Your submission of personal information through the store is governed by our Privacy Policy.
Errors & omissions
From time to time, information on the website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct such errors and cancel orders if necessary.
Prohibited uses
You are prohibited from using the site or its content for unlawful purposes, intellectual property infringement, harassment, false information, viruses, spam, immoral activities, or interfering with site security. Violation may result in termination of your access.
Disclaimer of warranties; limitation of liability
The Service and all products are provided “as is” and “as available” without warranties of any kind, either express or implied.
The Frosted Wish, including our directors, staff, suppliers and partners, shall not be held liable for any damages arising from the use of our Service or products, except where prohibited by law.
Indemnification
You agree to indemnify and hold harmless The Frosted Wish, its directors, employees, affiliates, suppliers and partners from any claim, loss, damages or expenses arising from your breach of these Terms.
Severability
If any provision of these Terms is deemed unlawful or unenforceable, the remainder shall still be valid and enforceable.
Termination
These Terms remain in effect unless terminated by either you or us. You may stop using our site at any time. We may also terminate your access if you breach these Terms.
Entire agreement
These Terms, together with any additional policies published on our website, constitute the entire agreement between you and The Frosted Wish.
Governing law
These Terms of Service and any disputes shall be governed by and construed in accordance with the laws of England and Wales.
Bakery Policies
Allergens & Food Safety
Our cakes are freshly prepared in a kitchen, and all our products may contain traces of cereals containing Gluten, Milk, Eggs, Nuts, Soya, Peanuts, Sesame and Sulphites.
We take food safety seriously and provide full allergen information in line with UK food labelling regulations. If you have a food allergy or intolerance, please contact us before placing your order. Allergen details are also provided on product labels.
Storage & Shelf Life
All cakes and baked goods are freshly made to order. To enjoy them at their best, we recommend consuming them within 3–4 days if stored in the fridge, unless otherwise stated. Please follow any care instructions provided with your order.
Orders, Cancellations & Refunds
All orders, cancellations, and refunds are handled in accordance with our Ordering, Returns, and Refund policies as described on our website. By placing an order, you agree to these policies.
Returns
We do not accept returns once your order has been collected or delivered.
Cancellations
• Non-themed cakes/cupcakes: Full refund if cancelled at least 7 working days before the collection/delivery date.
• Themed, logo, or bespoke cakes/cupcakes: Full refund if cancelled at least 10 working days before the collection/delivery date.
Changes to Orders
Any changes can be made if we receive at least 5 working days’ notice, depending on the cake and any additional items ordered.
Custom or Personalised Cakes
Once production has started, these cakes are non-refundable.
Refunds
Refunds are only provided where required by law or at our discretion.
Delivery & Collection
Delivery and collection are provided as described on our ordering information page. By placing an order, you agree to the stated delivery and collection terms.
Changes to terms
We reserve the right to update these Terms at any time. Continued use of our website following changes constitutes acceptance of those changes.
Contact information
Questions regarding these Terms should be sent to:
Email : info@thefrostedwish.co.uk
Address : The Frosted Wish
Unit 44, BizSpace
284 Water Road
Wembley
HA0 1HX